Our objectives are formulated towards promoting savings mobilization from members, provide affordable credit facilities, and other financial & non-financial advisory services. This charter clearly stipulates and assures our customers on the quality of service they should expect from us.
Slogan - Financial Indepedence for All.
Our Vision - To be the financial institution of choice that fully empowers its stakeholders economically.
Our Mission - Muramati Sacco will exist to be the financial pillar for all.
Our Core values
- Committed to members' financial growth through self help and self responsibility.
- Visionary leadership and supportive teamwork for all.
- Equality and equity in returns and benefits to all stakeholders.
- Ensuring the business is done with openness, honesty & confidentiality.
- Embracing social responsibility with ‘Care for Others’ concern.
- Utilization of modern technology and high skilled human resource.
Our commitment
- Quickly attend to all members’ queries and requests promptly.
- Quality and consistent services in all our branches and business outlets.
- Efficient, courteous, impartial and friendly service.
- Utmost confidentiality and privacy when handling member’s issues.
- Reasonable care to all documents forwarded to us.
Expect the following from us
- Fast account opening processing.
- Release of loans within one week of the application.
- Fast and affordable credit facilities.
- Instant loans applications processing.
- Effecting of members share transfers within one month.
- Easy access to all our managers.
- Quick circulation of all relevant information.
- Keep the Sacco website well updated with all relevant information.
Our expectations from the members
- Remain loyal to Muramati Sacco and observe the regulations.
- Accumulate savings with the organization.
- Utilize the quality services and products that we offer.
- Give feedback & any relevant information to enhance service delivery.
- Pay loans and advances installments as and when they fall due.
- Treat our staff with respect and courtesy.
Feedback
Suggestions, complements, complaints and criticisms via post, suggestion boxes, telephone,
e-mails or forwarded in person to our offices are welcome at all times.
Our business hours
To give maximum service to our members, our business hours are;
Mondays to Fridays 8.30 a.m – 4.00 p.m
Saturdays 8.30 a.m – 1.00 p.m
For now, all holidays remain closed.
