NEWS UPDATE
 

February 20, 2007

SOFFRONT CRM receives Customer Interaction Solutions Magazines 2006 Global Product of the year award.
 

February 1, 2007

FOOTPRINT introduces a new product line in Document Management Solutions.
 
January 25 2007
FOOTPRINT launches a new website to showcase the expanded solutions portflolio.
March 13, 2006

FOOTPRINT partners with SOFFRONT SOFWARE, the World's leading CRM Systems Leader .

 
KNOWLEDGE MANAGEMENT
Information at your fingertips


Soffront Knowledge Management is a fully webbased self-help management system for all of your organizational information and collective knowledge.
The system can provide self-help to your customers, partners and employees, plus serves as a platform for employees and partners to build and share information.

With Soffront Knowledge Management you can leverage group intelligence for sales and
customer support applications. Help customers select the right product or find a solution
twenty-four hours a day. Your sales staff can learn more about products and share
competitive intelligence even from remote locations. Your customer support representatives can find solutions fast and share new insights with colleagues.

KEY FEATURES
Zero foot-print web client
Natural Language Search
Filter search based on Interests, Categories and Topics
Intelligent self-learning capability
Sort and Rank search results, i.e. solutions
Multi-media knowledge base
Attachments to knowledge base articles
Configurable workflow to build knowledge
WYSIWIG HTML interface to create knowledge base articles
Easy import from existing knowledge sources
Integrate with other Helpdesk tools
Built-in reports to monitor usage and identify knowledge base gaps
Multi-level group security and SSL support
Part of an integrated CRM solution

BENEFITS
Powerful Search and Browse capabilities - Search by keyword, phrase, exact
     term, natural language sentence, or Boolean conditions.
Build and publish rich media (WYSIWIG HTML interface) knowledge articles and
    Interactive Q & A.
Configurable role based workflow engine.
Manage FAQs.
Manage Knowledge Alerts.
Manage Watchdog Timers.
Import knowledge from SQL Server, Oracle, dbase, Access and File databases.
Built-in usage and metrics reports.
Robust knowledge base administration module.
Fully integrated with the other CRM modules.

ADD ONS
Integration with Outlook: Calendar, Contacts and Email.
Mobile and PDA Server
Offline Client and synchronization Server
Knowledge Management— Create, edit, manage, publish searchable      knowledge database.

DOWNLOAD KNOWLEDGE MANAGEMENT DATA SHEETS
DOWNLOAD KNOWLEDGE MANAGEMENT POWERPOINT PRESENTATION

 
 


 
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