NEWS UPDATE
 

 

FOOTPRINT implements an enterprise sms and web-based complaints handling system at Nairobi stock exchange at its Complaints Handling Unit.
 

 

FOOTPRINT implements an ERP solution for Interconsumer Products Ltd (Nice & Lovely) with Financial, and Manufacturing Modules.
 
Footprint partners with hSenid www.hsenid.com to provide world-class HR & payroll solution in the African region. The solution is already being used by AMREF, ICRAF and ILRI in Kenya.

FOOTPRINT implements corporate sms solution for KASNEB, Kenya Institute of Management (KIM) , TASLY Africa and Mission for Essential Drugs and Supplies (MEDS).

 
EMPLOYEE HELPDESK
Increase Employee Productivity and Satisfaction
 
KEY FEATURES
Effectively manage support issues from submission to resolution
Define the support process you follow
Improve the support teams’ effectiveness by sharing current information.
Portfolio tracking of both IT and fixed assets
Automatically discover your IT assets in the network
Provide a self-service interface to employees
Manage work orders
Manage RMA and shipping
Generate automatic surveys to measure employee satisfaction
Provide Mobile access to real-time information
Implement a complete employee service management solution that can grow with      the organization
Provide pre-emptive support - solve problems before they occur
Provide Employee Self-Service
Reduce IT support costs and asset related expenses

BENEFITS
Create, track and manage Helpdesk Tickets.
Standard dashboard configuration, reports and queries for Helpdesk Manager
     and Helpdesk Agent user roles.
Workflow Integration with Defect Tracking
Integrated with Employee Portal (Optional).
Workflow and process management.
Notification and Escalation.
Time Track Module (Optional).
RMA and work order management (Optional).
Activity and task management.
Automated Employee Surveys.

ADD ONS
Integration with Outlook: Calendar, Contacts and Email.
Mobile and PDA Server
Offline Client and synchronization Server
Knowledge Management— Create, edit, manage, publish searchable      knowledge database.

DOWNLOAD EMPLOYEE HELPDESK DATA SHEETS
DOWNLOAD EMPLOYEE HELPDESK POWERPOINT PRESENTATION

 
 


 
Copyright © 2003 - 2010 Footprint Computer Solutions Ltd. All rights reserved.