Soffront Customer Portal provides a web-based interface to submit tickets and check the status of pending tickets.

It provides customers with a self-service interface that will reduce support costs, plus enhance revenues by offering the right product at the right time.It also centralizes your customer’s view of all information & applications in a personalized way.

Forge a stronger relationship with your customer by providing valuable services & information through the portal.

KEY FEATURES Aggregate information and applications in one convenient place for your     customers Customize the layout of every portal Deliver content based on customer role Submit service tickets via the web Supply Superior Multi-Channel Service Let customers update there account and contact profile Deliver product information Leverage cross-sell and up-sell opportunities Provide targeted alerts Let customers view a history of transactions Deliver quotes Integrate with other applications to receive orders or take payments Release independence Customizable layout Secure Access Customer Knowledge Base search Web based ticket submission

BENEFITS Enter Support Tickets and check status. Provide your customers access to real-time information. Provide your customers after-sales service and support 24 hours a day, seven     days a week. Reduce customer support costs through a self-service interface. Strengthen customer loyalty. See order status from the Order system. See invoice status from the Accounting system. Read or download Product literature and company news. Download software updates. Read and Print CRM reports, such as Service history report. Provide self service with Soffront Knowledge Base. Configure and provide Role based access.

ADD ONS Integration with Outlook: Calendar, Contacts and Email. Mobile and PDA Server Offline Client and synchronization Server Knowledge Management— Create, edit, manage, publish searchable     knowledge database.