NEWS UPDATE
 

 

FOOTPRINT implements an enterprise sms and web-based complaints handling system at Nairobi stock exchange at its Complaints Handling Unit.
 

 

FOOTPRINT implements an ERP solution for Interconsumer Products Ltd (Nice & Lovely) with Financial, and Manufacturing Modules.
 
Footprint partners with hSenid www.hsenid.com to provide world-class HR & payroll solution in the African region. The solution is already being used by AMREF, ICRAF and ILRI in Kenya.

FOOTPRINT implements corporate sms solution for KASNEB, Kenya Institute of Management (KIM) , TASLY Africa and Mission for Essential Drugs and Supplies (MEDS).

 
CUSTOMER HELPDESK
Retain Customers with World Class Support


Soffront Customer Support solutions reduce costs, enhance customer satisfaction and
improve support staff productivity.

KEY FEATURES
Define your own support process
Automatic assignment of tickets
Account and contact information along with tickets
Complete audit trail of tickets
Plan activities and tasks
Calendar view of multiple activities
Automatic status change notifications
Automatic surveys to measure customer satisfaction
Comprehensive reporting and querying (no IT support required)
Multiple project capability to support multiple support groups
Multi-level group security and SSL support
Built to adapt - configure and customize to match the way you work
Enforce business process Rules
Up and running in days
Part of a complete CRM solution

BENEFITS
Create, track and manage Customer Support Tickets.
Standard dashboard configuration, reports and queries for Customer Support     Manager and Customer Support Agent user roles.
Workflow Integration with Defect Tracking
Integrated with Defect Tracking.
Ticket cannot be closed without Defect Resolution.
Customer Service Workflow
Notification and Escalation
Queue management
Robust Assignment Rules
RMA management and SLA management.
Activity and Task management.
Agent productivity analysis reports.
Integrated with Soffront Customer Portal.
Automated Customer Surveys.

ADD ONS
Integration with Outlook: Calendar, Contacts and Email.
Mobile and PDA Server
Offline Client and synchronization Server
Knowledge Management— Create, edit, manage, publish searchable knowledge     database.

DOWNLOAD CUSTOMER HELPDESK DATA SHEETS
DOWNLOAD CUSTOMER HELPDESK POWERPOINT PRESENTATION

 
 


 
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