Soffront Customer Support solutions reduce costs, enhance customer satisfaction and
improve support staff productivity.

KEY FEATURES Define your own support process Automatic assignment of tickets Account and contact information along with tickets Complete audit trail of tickets Plan activities and tasks Calendar view of multiple activities Automatic status change notifications Automatic surveys to measure customer satisfaction Comprehensive reporting and querying (no IT support required) Multiple project capability to support multiple support groups Multi-level group security and SSL support Built to adapt - configure and customize to match the way you work Enforce business process Rules Up and running in days Part of a complete CRM solution

BENEFITS Create, track and manage Customer Support Tickets. Standard dashboard configuration, reports and queries for Customer Support     Manager and Customer Support Agent user roles. Workflow Integration with Defect Tracking Integrated with Defect Tracking. Ticket cannot be closed without Defect Resolution. Customer Service Workflow Notification and Escalation Queue management Robust Assignment Rules RMA management and SLA management. Activity and Task management. Agent productivity analysis reports. Integrated with Soffront Customer Portal. Automated Customer Surveys.

ADD ONS Integration with Outlook: Calendar, Contacts and Email. Mobile and PDA Server Offline Client and synchronization Server Knowledge Management— Create, edit, manage, publish searchable knowledge     database.